Privacy Policy

Your privacy
matters to us.

Robinson Exotech Corp ("XLEG", "we", "us") is committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights.

Information We Collect

· Contact & Order Information
Name, email address, shipping address, phone number, and payment information collected at checkout to process and fulfill your order.
· Body Measurements
Leg measurements and related physical information provided after purchase to ensure your XLEG is properly fitted. This information is used solely for product customization and is never sold or shared with third parties.
· Communication Data
Any information you share when contacting us via email, phone, or video call for customer support or setup assistance.
· Website Usage Data
Pages visited, time on site, device type, and browser information collected automatically via cookies and analytics tools to improve our website experience.


How We Use Your Information

· To process and fulfill your order, including shipping and delivery notifications
· To customize your XLEG based on your body measurements
· To respond to customer service inquiries and provide setup support
· To send order confirmations and important product updates
· To improve our website and marketing — with your consent only
· To comply with legal obligations under Canadian and US law


We Never Sell Your Data

We do not sell, rent, or trade your personal information to any third party, ever. Your body measurements and health-related information are treated with the highest level of confidentiality and used only to fulfill your order.

 

Third-Party Services

We use trusted third-party platforms to operate our store and process payments, including Shopify (e-commerce platform) and payment processors such as Stripe or PayPal. These providers have their own privacy policies and handle your data securely in compliance with industry standards. We do not share your information with any other third parties without your explicit consent.

 

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, and analyze website traffic. You may disable cookies in your browser settings at any time, though some features of the website may not function as intended as a result.

 

Your Rights

You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, contact us at info@xleg.ca. Canadian residents have rights under PIPEDA (Personal Information Protection and Electronic Documents Act). US residents may have additional rights under applicable state privacy laws.

 

Data Retention

We retain your personal information only as long as necessary to fulfill your order, comply with legal obligations, and resolve any disputes. Body measurement data is securely deleted after your order is fulfilled and the return window has passed.

 

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Robinson Exotech Corp
Email: info@xleg.ca
Toll-free: 1-844-THE-XLEG (1-844-843-9534)
Calgary, Alberta, Canada

Last updated: June 2026. This policy may be updated periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.